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Brant Early

Technical Support Specialist

Seattle, WA 98119 •

(206) 555-2134

brantearly@gmail.com

https://brantearly.com

linkedin.com/brantearly


Personal Interests


Experience


Bellevue, WA
2008 - 2013
(4.8 years)

AT&T

Technical Customer Support Specialist

I had a really great opportunity to deal with a lot of irate customers, which helped me learn some valuable skills. Managing people without real authority, and resolving conflict were essential parts of the job.

• Identified root causes of defects and recommended processing adjustments to eliminate them.

• Established and stabilized machine processes.

• Trained associates in machine functioning, processing and tooling.

Summary


• Customer Service• Technical Knowledge
• Crisis Management• People Management

Edumacation


Seattle Vocational Institute

Redmond, WA
BA 2008

Continuing education in [Topic] Public Health coursework Human Resources Policy and Management coursework.

Continuing education in [Topic] Public Health coursework Human Resources Policy and Management coursework.

Redmond High School

Seattle, WA
Graduated 2006

High School Diploma (GPA: 3.25)

Coursework in Information Technology and Computer Applications.